Last updated: 1st May 2026

Bsolve Limited respects your privacy and is committed to protecting your personal data.

This privacy policy explains how we collect, use, store and protect personal information when you visit our website, contact us, use our services, or otherwise interact with us.

1. Who we are

Bsolve Limited is a company registered in Scotland.

Company number: 247071
Registered office: 2 Bell Drive, Hamilton International Technology Park, Blantyre, Glasgow G72 0FB

In this policy, “Bsolve”, “we”, “our” and “us” means Bsolve Limited.

For privacy enquiries, please contact us at:

Email: gary.wootton@bsolvedental.com
Post: Bsolve Limited, 2 Bell Drive, Hamilton International Technology Park, Blantyre, Glasgow G72 0FB

2. Information we collect

We may collect and use the following types of personal data:

• Your name and contact details, including email address, telephone number, mobile number and postal address.
• Information you provide when completing forms on our website.
• Information you provide when contacting us by email, phone, post or through our website.
• Business or organisation details, where relevant.
• Marketing preferences, including whether you have opted in to receive emails or text messages.
• Website usage information, such as IP address, browser type, device information, pages visited and how you use our website.
• Any other information you choose to provide to us.

3. How we use your personal data

We use personal data to:

• Respond to enquiries and provide information you have requested.
• Provide, manage and improve our services.
• Manage our relationship with customers, suppliers and other contacts.
• Send marketing communications where you have given consent or where we are otherwise permitted to do so.
• Send service or administrative communications.
• Maintain website security and prevent misuse.
• Understand how our website is used and improve its performance.
• Meet legal, regulatory and accounting obligations.

4. Our lawful basis for using your data

Under UK data protection law, we must have a lawful basis for using your personal data.

We may rely on:

• Consent – for example, where you opt in to receive marketing emails, marketing text messages or non-essential cookies.
• Contract – where we need to use your information to provide services or respond to a request before entering into a contract.
• Legal obligation – where we need to keep records or comply with laws and regulations.
• Legitimate interests – where we use your information to operate our business, respond to enquiries, improve our website, protect security, and manage customer or supplier relationships, provided your rights do not override those interests.

5. Marketing communications

We will only send you marketing emails or text messages where we have a lawful basis to do so.

Where consent is required, you will be asked to opt in clearly. For example:

I am happy to receive marketing emails from Bsolve Limited.

I am happy to receive marketing text messages from Bsolve Limited.

You can withdraw your consent or unsubscribe at any time by using the unsubscribe link in our emails, replying STOP to text messages where available, or contacting us directly.

6. Cookies and website tracking

Our website may use cookies and similar technologies to make the website work, improve performance, understand visitor activity and support marketing where applicable.

Essential cookies may be used without consent because they are needed for the website to function. Non-essential cookies, such as analytics or marketing cookies, should only be used where you have given consent.

You can control cookies through our cookie banner, where available, or through your browser settings.

7. Who we share personal data with

We may share personal data with trusted third parties where necessary, including:

• Website hosting and IT service providers.
• Email, marketing or CRM providers.
• Professional advisers, such as accountants, solicitors or insurers.
• Payment, delivery or fulfilment providers, where relevant.
• Regulators, authorities or law enforcement agencies where required by law.

We do not sell your personal data.

8. International transfers

Some service providers may process personal data outside the UK.

Where this happens, we will take appropriate steps to ensure your personal data is protected in accordance with UK data protection law, such as using approved contractual safeguards or ensuring another lawful transfer mechanism applies.

9. How long we keep personal data

We only keep personal data for as long as necessary for the purpose it was collected.

As a general guide:

• Enquiry records are usually kept for up to [insert period, e.g. 24 months].
• Customer, supplier and transaction records are usually kept for up to [insert period, e.g. 6 years] for tax, accounting and legal reasons.
• Marketing records are kept until you unsubscribe or withdraw consent.
• Website analytics data is kept for [insert period].
• Legal or dispute-related records may be kept for longer where necessary.

10. How we protect your personal data

We use appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.

However, no website or electronic communication system can be guaranteed to be completely secure.

11. Your rights

Under UK data protection law, you may have the right to:

• Access the personal data we hold about you.
• Ask us to correct inaccurate or incomplete data.
• Ask us to delete your personal data.
• Ask us to restrict how we use your data.
• Object to certain uses of your data.
• Withdraw consent where we rely on consent.
• Ask for your data to be transferred to another organisation, where applicable.
• Complain to the Information Commissioner’s Office.

Your rights may depend on the lawful basis we rely on and the circumstances of the request.

To exercise your rights, contact us using the details in section 1.

12. Complaints

If you are unhappy with how we handle your personal data, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection.

Information Commissioner’s Office
Website: https://ico.org.uk/
Telephone: 0303 123 1113

13. Links to other websites

Our website may contain links to other websites. We are not responsible for the content, security or privacy practices of those websites. You should read the privacy policy of any external website you visit.

14. Changes to this policy

We may update this privacy policy from time to time. Any changes will be published on this page.